Location: Hybrid – Denver, CO
Reports To: VP of Operations
Salary: This is a non-exempt role with a base hourly rate of $21.63 to $28.85 ($45K to $60K annually), depending on experience, skills, and location. This role is also eligible to participate in annual performance bonus incentives and the company’s benefits program.
About the Role
This is a full-time, hourly opportunity with Monday-Friday work days.
Warehouse Anywhere provides self-storage solutions for businesses looking to centralize the administrative requirements to manage their storage assets nationwide. Our team enables the seamless management of your storage units regardless of location. Powered by our proprietary technology, our solution saves your organization time, money and creates efficiencies for your operations, procurement and sales teams.
Job Description
We are seeking a Key Account Coordinator to join our Operations team. This individual will be responsible for coordinating new and existing leases for Warehouse Anywhere customers, communicating with the customer and storage providers to identify properties that meet all requirements, and providing day-to-day administrative support related to storage locations.
Key activities will include reviewing customer requirements, sending proposals to the customer for sign-off, securing storage units, facilitating access changes, and acting as a liaison between the customer and the rental facility. This position will report to the VP of Operations.
Key Responsibilities
- Communication: Handle both inbound and outbound helpdesk phone calls and emails from customers and self-storage providers. Document all communications in the Freshdesk ticketing system accurately and in a timely manner.
- Sourcing: Source and rent appropriate storage locations across the United States that meet customers’ business requirements. Use WA’s CRM, conduct website research, and make phone calls as needed.
- Prioritization: Manage Freshdesk help desk tickets and emails promptly. Collaborate with the Key Account Team to prioritize the daily workload.
- Issue Resolution: Identify and research the nature of customer issues to determine appropriate resolutions. Use training materials and canned responses to efficiently respond to issues and escalate to other team members when necessary.
- Internal & External Stakeholder Management: Maintain clear and appropriate communication with all project stakeholders, ensuring timely resolution and follow up to customer needs. Keep systems such as Monday.com, WA Infocenter, and Freshdesk continuously updated.
- Team Player: Participate actively in all team meetings, share best practices, and provide backup coverage for team members when needed.
Required Skills & Qualifications
- High School Diploma or GED required.
- A minimum of 1 year of related experience (e.g., Customer Service, Account Coordinator, Leasing Coordinator, Sales, etc.) is preferred.
- Strong skills in Excel (pivot tables, Power Query, advanced formulas).
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment.
- Problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using cloud-based project management and collaboration tools.
- Willingness and ability to occasionally work overtime during period of high volume.
About Us
Since its inception in 2015, Warehouse Anywhere (WHA) has achieved steady growth and established itself as a prominent player in the storage management industry, particularly within Pharmaceutical and Field Services markets. WHA is well-positioned for significant incremental growth, driven by expanded sales efforts in both new and existing markets, continued revenue growth and margin expansion with new marketing and pricing initiatives, and ongoing expansion of its exceptional storage network, supported by anticipated further integration with Preferred Partners’ systems for seamless and efficient access to thousands of storage locations.
WHA has recently brought on a private equity partner to provide capital and expertise to drive investment and growth in the business.
Differentiators
- Long-term Preferred Partnership Network including many of the nation’s largest self-storage providers, complemented by thousands of Non-Preferred Partner locations, granting prompt and seamless access to a vast network of thousands of facilities nationwide.
- Centralizes storage management for customers with a single, intuitive platform that allows them to track and manage their storage footprint in real time. The platform offers flexibility for seamless additions, transfers, and vacates without disruption, allowing customers to quickly and efficiently scale their storage usage up or down as needed.
- Advanced technology not only provides instantaneous visibility into a customer’s comprehensive storage network but also consolidates the billing process into monthly itemized invoices to simplify the accounting process.
- Serves as an extension of the customer’s team, eliminating the need for time-intensive and costly internal resource allocation. Customers gain the advantages of clear reporting, access to an experienced team, and streamlined operations powered by WHA’s proprietary technology.
WHA leverages its expansive and growing network of 8,500+ storage facilities, along with access to thousands of additional Class A facilities through Non-Preferred Partners, to pre-screen locations and verify they meet all regulatory requirements.
Ownership
Argosy Private Equity, founded in 1990, focuses on lower middle market businesses in advanced manufacturing and business services. The firm emphasizes transparency and value addition at every stage, leveraging decades of expertise, robust deal sourcing capabilities, and a disciplined approach to high-quality companies at reasonable valuations. Argosy mitigates risk through a strategic approach and creates value using its proprietary Value Acceleration Methodology (VAM™). The firm has managed six funds, achieved over 100 exits, and realized $1.5 billion, with 135+ platform investments and 14,000 jobs created. Recently, Argosy was recognized as a 2025 Top PE Firm in the Middle Market.