Operations Coordinator

Location: Hybrid – Denver, CO
Reports To: VP of Operations
Salary: This is a non-exempt role with a base hourly rate of $21.63 to $28.85 ($45K to $60K annually), depending on experience, skills, and location. This role is also eligible to participate in annual performance bonus incentives and the company’s benefits program.

About the Role

This is a full-time, hourly opportunity with Monday–Friday work days. This role will be hybrid with the expectation that this individual be in the Denver office at least two days per week if within the 50-mile
radius threshold or three days per month if outside the 50-mile radius threshold. Warehouse Anywhere provides self-storage solutions for businesses looking to centralize the administrative requirements to manage their storage assets nationwide. Our team enables the seamless management of your storage units regardless of location. Powered by our proprietary technology, our solution saves your organization time, money and creates efficiencies for your operations, procurement and sales teams.

Job Description

We are seeking an Operations Coordinator to join our Client Operations team. This role is the first line of customer support for storage sourcing, lease coordination, access changes, payment workflows, and day-to-day ticket queue management. Operations Coordinators communicate with customers and storage providers, document every interaction in Freshdesk, and execute on customer requirements with accuracy, professionalism, and strict attention to data security. This position reports to the Team Lead, Client Operations.

Key Responsibilities

Communication & Customer Support

    • Handle inbound and outbound helpdesk phone calls and emails from customers and self -storage
      providers in a professional, customer-first tone.
    • Act as the first line of contact for customer and storage partner needs, including answering
      incoming calls and supporting customers through the Store-y customer portal.
    • Document all communications in Freshdesk accurately and in a timely manner.
      Sourcing & Lease Coordination
    • Source and lease appropriate storage locations across the United States that meet customers’
      business requirements, using Warehouse Anywhere’s CRM, web research, and outbound calls.
    • Coordinate new and existing storage leases, lease transfers, vacates, rate adjustments, and
      access changes.
    • Send proposals to customers for sign-off and follow through to execution.
    • Open the mail and process mail-related customer requests as part of daily team responsibilities.

Queue & Ticket Management

    • Manage Freshdesk help-desk tickets and emails promptly, in line with team SLAs.
    • Maintain active presence in queue during business hours and collaborate with the team to
      balance daily workload.
    • Escalate tickets that exceed individual scope to the Senior Client Operations Coordinator or
      Team Lead with clear context and recommended next steps.

Issue Resolution

    • Identify and research the nature of customer issues to determine appropriate resolutions.
    • Use training materials, SOPs, and canned responses to respond efficiently and consistently.
    • Escalate to the Senior Client Operations Coordinator or Team Lead when an issue is nonstandard
      or customer-impacting.

Secure Data Handling

    • Follow strict discipline on secure handling of customer payment information — use ShareFile
      correctly and never receive or transmit card data through insecure channels.
    • Verify payment status in Brex/transaction history before taking action; maintain account/card
      hygiene by confirming whether an existing card is on file before creating a new one (one card
      per space).
    • Adhere to all documented security and compliance procedures. Documentation & System Hygiene
    • Keep systems such as Monday.com, WA Infocenter, Freshdesk, CRM, and the Store-y customer
      portal continuously updated.
    • Document customer requirements, decisions, and follow-ups clearly so any team member can
      pick up the file.
    • Update rate-increase information and access changes promptly and accurately.

Team Collaboration

    • Participate actively in team meetings, share best practices, and provide backup coverage for
      team members when needed.
    • Engage in training, shadowing, and continuous-improvement activities.
    • Communicate proactively with the Team Lead about volume, blockers, or coverage gaps.

      Qualifications

      • High School Diploma or GED required.
      • A minimum of 1 year of related experience (e.g., Customer Service, Account Coordinator, Leasing Coordinator, Sales, etc.) is preferred.
      • Strong skills in Excel (pivot tables, Power Query, advanced formulas).
      • Excellent communication and interpersonal skills.
      • Ability to thrive in a fast-paced environment.
      • Problem-solving abilities and attention to detail.
      • Ability to work independently and as part of a team.
      • Proficiency in using cloud-based project management and collaboration tools.
      • Willingness and ability to occasionally work overtime during period of high volume.

      Preferred Attributes

      • Experience in self-storage, property management, logistics, or a tech-enabled operations
        environment.

      • Familiarity with Freshdesk, Monday.com, CRM tools, or similar workflow platforms.
      • Experience supporting customers through a new platform or portal rollout.

        About Us

        Since its inception in 2015, Warehouse Anywhere (WHA) has achieved steady growth and established itself as a prominent player in the storage management industry, particularly within Pharmaceutical and Field Services markets. WHA is well-positioned for significant incremental growth, driven by expanded sales efforts in both new and existing markets, continued revenue growth and margin expansion with new marketing and pricing initiatives, and ongoing expansion of its exceptional storage network, supported by anticipated further integration with Preferred Partners’ systems for seamless and efficient access to thousands of storage locations.

        WHA has recently brought on a private equity partner to provide capital and expertise to drive investment and growth in the business.

        Ownership

        Argosy Private Equity, founded in 1990, focuses on lower middle market businesses in advanced manufacturing and business services. The firm emphasizes transparency and value addition at every stage, leveraging decades of expertise, robust deal sourcing capabilities, and a disciplined approach to high-quality companies at reasonable valuations. Argosy mitigates risk through a strategic approach and creates value using its proprietary Value Acceleration Methodology (VAM™). The firm has managed six funds, achieved over 100 exits, and realized $1.5 billion, with 135+ platform investments and 14,000 jobs created. Recently, Argosy was recognized as a 2025 Top PE Firm in the Middle Market.

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