Sales Operations Manager

This is a full-time, salaried opportunity with Monday–Friday work days. This role is eligible for a variable bonus tied to team KPIs. This role will be hybrid with the expectation that this individual be in the Denver office at least two days per week.

Warehouse Anywhere provides self-storage solutions for businesses looking to centralize the administrative requirements to manage their storage assets nationwide. Our team enables the seamless management of your storage units regardless of location. Powered by our proprietary technology, our solution saves your organization time, money and creates efficiencies for your operations, procurement and sales teams. Applications will be accepted on an ongoing basis until the position is filled.

Job Description

We are seeking a Sales Operations Manager to accelerate deal velocity and contract throughput across Warehouse Anywhere’s Sales organization. This is a new role created to own the end-to-end deal lifecycle — from customer proposal and pricing through contract redlines, signature, and clean handoff to the Client Operations Team. The Sales Operations Manager partners directly with our outside legal counsel and customer legal teams to move customer contracts through review and signature on shortened cycle times, owns the HubSpot CRM as the system of record for the Sales org, maintains the sales collateral library, and ensures every new customer is fully documented before onboarding begins. This role takes meaningful contract and deal-process work off the CEO and VP of Sales so they can stay focused on strategy and customer relationships. The Sales Operations Manager is expected to use Microsoft Copilot and other AI tools daily to accelerate proposal drafting, contract review preparation, and CRM and pipeline analysis — operating as the experienced human in the loop and using AI responsibly. This position reports to the Vice President of Sales and is an individual contributor role with the potential for growth as the Sales organization scales.

Key Responsibilities:

Deal Desk, Proposals & Pricing

• • Build and own customer proposals, pricing quotes, and SOW drafts in partnership with the Account Executives, Customer Success Managers, and VP of Sales.
  • Standardize and maintain the proposal template library, pricing rate cards, and discount approval matrix.
  • Review every outbound proposal and SOW for accuracy, completeness, and compliance with approved pricing and terms before it goes to the customer.
  • Track pricing exceptions and discount approvals; surface trends and patterns to the VP of Sales monthly.
  • Use Microsoft Copilot and other AI tools to accelerate proposal drafting, pricing analysis, and customer-specific tailoring of materials.

Contract Management & Legal Partnership

• • Own the end-to-end contracting process for new and existing customers — from MSA draft through redline cycles to signature.
  • Partner directly with outside legal counsel and customer legal teams to move contracts through review and signature on shortened cycle times.
  • Maintain a standard MSA and SOW playbook with pre-approved fallback positions; own first-pass redlines on standard terms within those guardrails.
  • Escalate non-standard terms, risk-management and indemnification language, and material commercial deviations to outside counsel and the CEO/VP of Sales.
  • Maintain a central contract repository — current standard templates, in-flight redlined drafts, executed agreements, and renewal dates — with full version control and audit trail.
  • Track contract cycle time as a primary KPI; drive measurable reduction quarter over quarter.

Sales Collateral & Prospect Follow-Up

• • Build and maintain sales collateral — pitch decks, one-pagers, case studies, ROI calculators, and prospect-facing materials — in partnership with the VP of Sales and the future Manager, Learning & Business Process Optimization.
  • Manage prospect follow-up workflows during the sales process to ensure no inbound lead, demo request, or follow-up commitment is dropped.
  • Maintain the sales playbook and standard outreach templates; partner with Sales leadership on continuous improvement and version control.

Customer Onboarding Handoff to Client Operations

• • Ensure 100% of customer onboarding documentation is collected, verified, and complete before customer handoff to the Client Operations Team for onboarding.
  • Maintain a documented pre-handoff checklist — signed agreement, payment terms, location details, primary contacts, billing setup, and system access — and own enforcement of that checklist.
  • Coordinate directly with the Client Operations Team Manager and Partner Experience Team Manager to ensure clean handoff with no information loss between Sales and Operations.

CRM, Data Hygiene & Reporting

• • Own HubSpot as the system of record for the Sales organization — account setup, contact records, opportunity stages, and contract and pricing documentation.
  • Set up and update customer accounts in the CRM, including contract and pricing documentation, as needed.
  • Maintain CRM data hygiene standards — required fields, stage definitions, close date discipline, and forecast accuracy.
  • Build and maintain pipeline, forecast, and deal-velocity reporting for the VP of Sales and CEO.
  • Partner with Finance on opportunity-to-invoice handoff and contract financial controls.

Cross-Functional Partnership & AI Adoption

• • Partner closely with the VP of Sales and Account Executives on deal strategy, pricing, and pipeline progression.
  • Partner with the Client Operations Team Manager and Partner Experience Team Manager on pre-handoff readiness and onboarding-cycle compression.
  • Partner with the Manager, Learning & Business Process Optimization to translate Sales playbook and process updates into formal training.
  • Partner with Finance on revenue recognition timing, payment terms, and contract financial controls.
  • Use Microsoft Copilot and other AI tools daily to accelerate proposal drafting, contract review preparation, CRM data work, and pipeline analysis — operating as the experienced human in the loop and using AI responsibly.

Reporting & Communication

• • Submit a written weekly update to the VP of Sales covering deal velocity, contract cycle time, in-flight contracts, pricing exceptions, CRM data hygiene status, wins, issues and risks, decisions or asks, and next week’s focus.
  • Lead a monthly Sales Operations KPI review with the Executive Leadership Team covering contract cycle time, proposal turnaround, onboarding handoff completeness, CRM data hygiene, and forecast accuracy.
  • Communicate honestly and early — surface bad news with the same urgency and clarity as good news.

Leadership Standards

• • Demonstrate ownership of outcomes — no deflecting, no surprises. Prepare with data, present with clarity, commit to next steps.
  • Maintain professionalism, confidentiality, sound judgment, and consistent decision-making — especially around pricing, contracts, and customer commercial terms.
  • Model and reinforce Warehouse Anywhere’s cultural values — Solutions-Driven, Teamwork, Operational Excellence, Reliability, Accountability, Game-Changing Innovation, and Ethics — in every internal and customer-facing interaction.

  Key Performance Indicators (KPIs)

  1. Contract Cycle Time: Median days from MSA or SOW sent to signature; drive measurable quarter-over-quarter reduction.
  2. Proposal Turnaround: Hours or days from proposal request to delivery; drive measurable compression.
  3. Onboarding Documentation Completeness: 100% of required documents collected and verified before customer handoff to the Client Operations Team.
  4. CRM Data Hygiene: Accuracy of opportunity stage, close date, amount, and required fields at ≥95%.
  5. Pipeline Forecast Accuracy: Forecast versus actual close measured at month-end across the Sales organization.
  6. Pricing Exception Tracking: 100% of discounts and pricing exceptions logged with documented approval in the CRM.
  7. Contract Repository Currency: 100% of active customer agreements current in the contract repository with executed copies on file.

  Compensation Structure

  • Base salary range: $75,000-$100,000 plus variable bonus tied to team KPIs (contract cycle time, proposal turnaround, CRM data hygiene). Actual compensation will depend on experience, and qualifications.
  • This role is not individual sales commission-eligible — variable compensation rewards process throughput and Sales-org enablement outcomes, not individual closed deals.
  • Detailed bonus plan provided as a separate document at offer stage.

  Benefits

  • Company subsidized medical, dental, and vision insurance ($100/month employer contribution to HSA account)
  • Company paid STD, LTD, and life insurance (1x your salary up to $250k)
  • Pet insurance
  • 401(k) with company match
  • Flexible PTO
  • Paid Holidays
  • Training and Tuition Assistance Program

  Qualifications

  • Bachelor’s degree in Business, Finance, Communications, or a related field preferred.
  • 4–6 years of experience in Sales Operations, Deal Desk, Contract Administration, Revenue Operations, or a comparable sales-facing operational role.
  • Hands-on experience reviewing and redlining MSAs and SOWs within defined commercial guardrails, in partnership with outside legal counsel and customer legal teams.
  • Demonstrated track record of compressing contract cycle time or measurably improving deal velocity.
  • Proficiency with CRM (HubSpot preferred), proposal and quote tools, and document management systems.
  • Strong written communication — capable of drafting professional customer-facing proposals, SOWs, and contract correspondence.
  • Strong data fluency — able to build pipeline, forecast, and deal-velocity reporting from CRM data.
  • Hands-on experience using Microsoft Copilot and other AI tools to accelerate proposal drafting, contract review preparation, and CRM and pipeline work — with the willingness to use these tools daily and the judgment to operate responsibly as the experienced human in the loop.
  • Detail-oriented with a system-of-record mindset and a high standard for documentation and data accuracy.
  • Mastery of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint).
  • Comfort working directly with outside counsel, customer legal teams, and senior executives.
  • Comfort in a dynamic, high-growth PE-backed environment with evolving systems and processes.
  • Ability to occasionally work outside normal business hours to support customer needs, business priorities, and critical operational requirements.

  Preferred Attributes

  • Prior Sales Operations or Deal Desk experience at a B2B SaaS, technology, or tech-enabled services company.
  • Familiarity with Contract Lifecycle Management (CLM) tools and standardized contract repositories.
  • Experience standing up a Deal Desk function from scratch or formalizing an unstructured contract process.
  • HubSpot or Salesforce administration certification.
  • Familiarity with multi-location enterprise operations, supply chain, or logistics.
  • Experience deploying AI tools (e.g., Microsoft Copilot, Microsoft Cowork AI agent, or similar) in a sales or sales-operations context — including establishing prompts, guardrails, and adoption patterns for a team.
  • Commitment to Warehouse Anywhere’s mission of delivering technology-enabled storage and fulfillment solutions with reliability, accountability, and innovation.

  Equal Employment Opportunity

  Warehouse Anywhere is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

  Warehouse Anywhere is committed to providing reasonable accommodation to qualified individuals with disabilities throughout the recruitment and employment process. Applicants requiring accommodation should contact Human Resources.